Privacy policy

This policy describes ways we collect, store, use and protect your personal information. You accepted this policy when you signed up for our Service. We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at time we post it. In addition, if revised version includes a substantial change, we will provide you with 30 days prior notice by posting notice of change on Exchange Paysafecard Service Groups (EPSG) website.

Throughout this policy, we use the term “Personal Information” to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been anonymized so that it does not identify a specific user.

1. Personal Information Collection
1.1. When you visit Exchange Paysafecard Service Groups (EPSG) website, we collect your IP address and standard web log information, such as your browser type and the pages you accessed on our website.
1.2 In an exchange on our site you remain anonymous user - no data exchanged on our website is not saved. All transactions on our site are conducted to ensure complete anonymity of our clients.
2. Cookies
2.1. When you access our website, we, or companies we hire to track how our website is used, may place small data files called “cookies” on your computer.
2.2. We send a “session cookie” to your computer when you log in to your account. This type of cookie helps us to recognize you if you visit multiple pages on our site during the same session, so that we don’t need to ask you for your password on each page. Once you log out or close your browser, this cookie expires and no longer has any effect.
2.3. We also use longer-lasting cookies for other purposes such as to display your e-mail address on our sign-in form, so that you don’t need to retype the e-mail address each time you log in to your account.
2.4. We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our website. We may also collect information about your computer or other access device to mitigate risk and for fraud prevention purposes.

3. Use of Personal Information
3.1. Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:
- provide the services and customer support you request;
- process transactions and send notices about your transactions;
- resolve disputes, collect fees, and troubleshoot problems;
- prevent potentially prohibited or illegal activities, and enforce our Terms of Service;
- customize, measure, and improve our services and the content and layout of our website;
- send you targeted marketing, service update notices, and promotional offers based on your communication preferences;
- compare information for accuracy and verify it with third parties.

4. Sharing Information with Exchange Paysafecard Service Groups (EPSG) Users
4.1. To process your payments, we may need to share some of your personal information with person or company that you are paying or is paying you. Your contact information, date of sign-up, number of payments you have received from verified Exchange Paysafecard Service Groups (EPSG) users, and whether you have verified control of a bank account are provided to other Exchange Paysafecard Service Groups (EPSG) users who you transact with through.
4.2. If you are buying goods or services and pay through Exchange Paysafecard Service Groups (EPSG), we may also provide seller with your address to help complete your transaction with the seller. The seller is not allowed to use this information to market their services to you unless you have agreed to it. If an attempt to pay your seller fails, or is later invalidated, we may also provide your seller with details of unsuccessful payment. To facilitate dispute resolutions, we may provide a buyer with the seller’s address so that goods can be returned to seller.
4.3. We work with merchants to enable them to accept payments from you using Exchange Paysafecard Service Groups (EPSG). In doing so, a merchant may share information about you with us, such as your email address, when you attempt to pay that merchant. We use this information to confirm to that merchant that you are a customer and that the merchant should enable as a form of payment for your purchase. Also, if you request that we validate your status as an Exchange Paysafecard Service Groups (EPSG) customer with a third party, we will do so.